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14/10/2011
"The staff felt the training session was informative, captivating and they could have listened to you all day. Overall fantastic! I will look at booking you again later in the year/next year for our clinical staff and have passed on your details to all the surgeries in Cheltenham." Wendi Gasson, Practice Manager, Crescent Bakery Surgery
22/08/2011
"Very informative. Now have a better appreciation on communicating with people who are hard of hearing." Matt Armstrong, Cheltenham Fire Station
22/08/2011
"Very useful as I have in the past dealt with deaf/hard of hearing. I will do it better next time." P. Richards, Cheltenham Fire Station
After every Deaf Awareness Training, GDA collects feedback around 9 specific questions. The following is an accurate reflection of what people who attend our training workshop say. All comments are available in their original hard copy format from the office for verification purposes.
Question 1: Overall. how useful did you find the workshop?
100% responded positively. Most popular comments: 'Excellent', 'Very', or 'Extremely'.
Specfic comments include:
"Very useful to have a basic awareness of problems."
"Very informative. Now have a better appreciation on communicating with people who are hard of hearing."
"Excellent. Relevant. Very well put together."
Question 2: How much new information have you acquired?
100% responded positively. Most popular comments: 'A great deal'. 'Quite a lot', 'Lots', and 'Quite a bit'.
Specific comments include:
'Great deal - especially not shouting, not using family for translation, and the difference between BSL lnterpreting vs foreign language translation."
"Helped me to better understand Deaf people."
Question 3: Did the Training Workshop take up the right amount of time?
99% responded positively. Most popular comments: "About right", "Just right".
Specific comments include:
"Well timed. Good amount info. Succinct presentation."
Question 4: How knowledgeable did you rate the presenter(s)?
100% responded positively. Most popular comments: "Very knowledgeable", "Excellent".
Specific comments include:
"Very knowledgeable. Good amount of personal and professional experience".
"Extremely. Every question answered."
"Perfect. Good answers to queries and problems raised."
Question 5: What did you find most useful from the Training Workshop?
Specfic comments include:
"How a deaf person feels."
"How to present yourself to a person with hearing problems."
"Info about hearing aids."
"The personal experience of one of the trainers."
"Understanding how hard it can be for people with hearing issues."
Question 6: What did you find least useful?
Specific comments included:
"None of it."
"Statistics"
Question 7: Would you recommend this Training Workshop to others?
100% responded positively. Most popular comments: " Yes, definitely." "Most definitely."
Question 8: Do you have any suggestions as to how GDA could run the Training Workshop differently next time?
100 responded positively. Most popular comment: "None".
Specific comments included:
"Maybe do a bit of a practical test?"
"Show staff how to maintain hearing hearing aids."
Question 9: Any Other Comments?
Specific comments included:
"Excellent session."
"Good job. Well done."
"Very good. Enjoyed it."
"I always find learning from someone who suffers the said (disability) very useful."
"The best presentation I've been to. Very personal, and it has altered my perception and understanding."
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